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Frequently Asked Questions
Frequently Asked Questions

How do purchase requests work?
How do I make a purchase request?
I received a notification of a purchase request for a model that I have listed for sale. How do I respond to the request?
I have a watch that’s not currently listed for sale but matches an open purchase request. How do I submit it for review by the buyer?
How do I see the current open purchase requests?
I just accepted the seller’s submission to my purchase request, now what?
Are sellers obligated to respond to purchase requests?
Why do I have to input a credit card to make a purchase request?
How much is the temporary purchase request hold?
When is the temporary purchase request hold removed from my credit card?
Can I specify the condition and year of the watch I’m looking for?
Can I counteroffer a purchase request?
Do purchase requests expire?
How long does it take for the temporary purchase request hold to be removed from my credit card?
If my purchase request expired, can I resubmit it?
What happens if I don’t pay after I accept a purchase request?
Can I change my purchase request once I submit it?
How many purchase requests am I allowed to make?
Can I submit multiple purchase requests for the same model?
What happens if I accept a purchase request from a seller but I no longer want the watch?
Once I’ve accepted a purchase request, how long do I have to check out?
Are purchase requests binding?
How is a purchase request different from making an offer?
Do watches that are purchased through purchase requests undergo authentication?
Can I cancel a purchase request before expiration?
What is a purchase request?
What if I can’t find the model I want to make a purchase request for?
Where can I see my past purchase requests?
How long does a buyer have to review a pre-owned example?
I submitted a purchase request for a pre-owned watch but I received a response from a seller for an unworn example. Why is that?