Frequently Asked Questions
By Chris1 author160 articles
- What payment options do you accept?
- How much does it cost to authenticate my order?
- I placed an order, but didn't receive a confirmation email.
- Are there fees associated with purchasing a watch on Bezel?
- Can I cancel my order?
- Can I change my shipping address after my order has been placed?
- What if I believe the watch is inauthentic but Bezel does not?
- I received my order but it's in a different condition than expected. What do I do?
- I never received my order. What do I do?
- How much does shipping cost?
- My order was canceled. Can I still buy the item?
- Why was my order canceled?
- Where can I find my pending orders?
- When do I pay for the order?
- When will I receive my order?
- How do I know my watch wasn't stolen or lost?
- What's the best way to pack and ship my watch to Bezel for authentication?
- Why do I have to input a credit card when I choose wire as my payment method?
- What happens if I don’t wire the funds for the watch I ordered?
- When is the wire hold removed from my credit card?
- How much is the wire hold?
- Do you offer returns?
- What does the return process look like?
- How long do I have to start a return?
- Are there fees associated with returning the watch I purchased?
- What is the hang tag that’s attached to my watch and does it need to stay on for the return to be eligible?
- What items are not eligible for return?
- I made my purchase using Bezel Credit, how does the refund work?
- When will I receive the refund after the return has been processed?
- I made my purchase using Affirm or Klarna, how does the refund work?
- Is my watch eligible for a refund?
- What if I am exempt from sales tax?
- What is my Seller Fee?
- Does Bezel collect sales tax?
- Does Bezel own inventory and sell watches itself?
- It has been a while and I haven't received my deposit, what is going on?
- Why was my Seller Account suspended?
- How do I cash out from my Bezel account?
- When do sellers get paid?
- I accidentally sent items unrelated to my order. Can I get them back?
- How can I decrease my commission fees?
- Can a buyer’s experience affect my seller standing with Bezel?
- What if my items are found to be fake?
- What happens if an issue is discovered?
- Can I cancel my sale?
- How does Bezel evaluate sellers?
- I accepted an offer, but the order did not go through. What happened?
- Why list on Bezel vs other platforms?
- What happens if I don't ship in time?
- Do sellers pay for shipping?
- How long does the verification process take?
- Why am I supposed to ship my watch to Bezel?
- How do I ship the items I've sold?
- How do I get my prepaid shipping label?
- My items just sold. What do I do next?
- How do I sell on Bezel?
- How do I make an offer?
- Are all watches listed on Bezel open to offers?
- Are offers binding?
- Do offers expire?
- How many offers am I allowed to make?
- The seller just accepted my offer, now what?
- Are sellers obligated to respond to offers?
- If my offer expired, can I resubmit an offer?
- Where can I see my past offers?
- Can I make a lower counter offer on the same watch?
- What happens if my offer was accepted by the seller but I no longer want the watch?
- What happens if I don’t pay after my offer has been accepted?
- Once my offer has been accepted, how long do I have to checkout?
- I received an offer on my watch, now what?
- Why do I have to input a credit card to make an offer?
- How much is the temporary offer hold?
- When is the temporary offer hold removed from my credit card?
- How long does it take for the temporary offer hold to be removed from my credit card?
- Can I return a watch that has been sourced for me?
- What if you can’t find the watch I’m looking for?
- I would like to source a watch for a special occasion that’s coming up. Can I do that?
- What if I don’t like the watch that’s been sourced on my behalf?
- Will you send me pictures of the watch you sourced before I purchase?
- How long does it take to source a watch?
- What is sourcing?
- Are there any additional fees associated with having a watch sourced?
- Is there a deposit required to make a sourcing request?
- Is the price for the sourced watch negotiable or open to offers?
- What information do I need to start a sourcing request?
- What does the sourcing process look like?
- Do I have to be prequalified to bid on an auction?
- What is active bidding?
- What is a buyer’s premium?
- Does Bezel charge a buyer’s premium?
- What is an estimate?
- What is a maximum bid?
- How do I get notified of current auctions?
- How do I follow an auction?
- How do I get notified of upcoming auctions?
- Why is my credit card being charged $750 to bid?
- Will I get notified if I get outbid?
- Why did the time of an auction get extended in the last two minutes?
- How do I increase my bid?
- Can I cancel my bid after it’s placed?
- What happens if I go to checkout on a watch I won at auction and my payment fails?
- What are the fees associated with bidding and winning an auction?
- What if I win an auction and no longer want the watch I won?
- What price do auctions start at?
- How do I auction my watch?
- Does the watch I won at auction go through Bezel’s authentication?
- I just won an auction, now what?
- I just won an auction, when is my payment due?
- I lost an auction, now what?
- Can I return a watch that I purchased at auction?
- Is my watch eligible for auction?
- My watch was sold at auction, when will I get paid?
- How do purchase requests work?
- How do I make a purchase request?
- I received a notification of a purchase request for a model that I have listed for sale. How do I respond to the request?
- I have a watch that’s not currently listed for sale but matches an open purchase request. How do I submit it for review by the buyer?
- How do I see the current open purchase requests?
- I just accepted the seller’s submission to my purchase request, now what?
- Are sellers obligated to respond to purchase requests?
- Why do I have to input a credit card to make a purchase request?
- How much is the temporary purchase request hold?
- When is the temporary purchase request hold removed from my credit card?
- Can I specify the condition and year of the watch I’m looking for?
- Can I counteroffer a purchase request?
- Do purchase requests expire?
- How long does it take for the temporary purchase request hold to be removed from my credit card?
- If my purchase request expired, can I resubmit it?
- What happens if I don’t pay after I accept a purchase request?
- Can I change my purchase request once I submit it?
- How many purchase requests am I allowed to make?
- Can I submit multiple purchase requests for the same model?
- What happens if I accept a purchase request from a seller but I no longer want the watch?
- Once I’ve accepted a purchase request, how long do I have to check out?
- Are purchase requests binding?
- How is a purchase request different from making an offer?
- Do watches that are purchased through purchase requests undergo authentication?
- Can I cancel a purchase request before expiration?
- What is a purchase request?
- What if I can’t find the model I want to make a purchase request for?
- Where can I see my past purchase requests?
- How long does a buyer have to review a pre-owned example?
- I submitted a purchase request for a pre-owned watch but I received a response from a seller for an unworn example. Why is that?
- Why should I buy insurance for my watches? Are my watches not covered under my homeowner’s policy?
- Is there a deductible on my policy?
- A watch or jewelry I purchased has recently gone up in value. Does my policy protect against inflation and value increase?
- What documentation do I need to insure my watches?
- How do I file a claim?
- Is there an issue if my Quote ID is different than my Policy ID?