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Frequently Asked Questions
What payment options do you accept?
How much does it cost to authenticate my order?
I placed an order, but didn't receive a confirmation email.
Are there fees associated with purchasing a watch on Bezel?
Can I cancel my order?
Can I change my shipping address after my order has been placed?
What if I believe the watch is inauthentic but Bezel does not?
I received my order but it's in a different condition than expected. What do I do?
I never received my order. What do I do?
How much does shipping cost?
My order was canceled. Can I still buy the item?
Why was my order canceled?
Where can I find my pending orders?
When do I pay for the order?
When will I receive my order?
How do I know my watch wasn't stolen or lost?
What's the best way to pack and ship my watch to Bezel for authentication?
Why do I have to input a credit card when I choose wire as my payment method?
What happens if I don’t wire the funds for the watch I ordered?
When is the wire hold removed from my credit card?
How much is the wire hold?
Do you offer returns?
What does the return process look like?
How long do I have to start a return?
Are there fees associated with returning the watch I purchased?
What is the hang tag that’s attached to my watch and does it need to stay on for the return to be eligible?
What items are not eligible for return?
I made my purchase using Bezel Credit, how does the refund work?
When will I receive the refund after the return has been processed?
I made my purchase using Affirm or Klarna, how does the refund work?
Is my watch eligible for a refund?
What if I am exempt from sales tax?
What is my Seller Fee?
Does Bezel collect sales tax?
Does Bezel own inventory and sell watches itself?
It has been a while and I haven't received my deposit, what is going on?
Why was my Seller Account suspended?
How do I cash out from my Bezel account?
When do sellers get paid?
I accidentally sent items unrelated to my order. Can I get them back?
How can I decrease my commission fees?
Can a buyer’s experience affect my seller standing with Bezel?
What if my items are found to be fake?
What happens if an issue is discovered?
Can I cancel my sale?
How does Bezel evaluate sellers?
I accepted an offer, but the order did not go through. What happened?
Why list on Bezel vs other platforms?
What happens if I don't ship in time?
Do sellers pay for shipping?
How long does the verification process take?
Why am I supposed to ship my watch to Bezel?
How do I ship the items I've sold?
How do I get my prepaid shipping label?
My items just sold. What do I do next?
How do I sell on Bezel?
How do I make an offer?
Are all watches listed on Bezel open to offers?
Are offers binding?
Do offers expire?
How many offers am I allowed to make?
The seller just accepted my offer, now what?
Are sellers obligated to respond to offers?
If my offer expired, can I resubmit an offer?
Where can I see my past offers?
Can I make a lower counter offer on the same watch?
What happens if my offer was accepted by the seller but I no longer want the watch?
What happens if I don’t pay after my offer has been accepted?
Once my offer has been accepted, how long do I have to checkout?
I received an offer on my watch, now what?
Why do I have to input a credit card to make an offer?
How much is the temporary offer hold?
When is the temporary offer hold removed from my credit card?
How long does it take for the temporary offer hold to be removed from my credit card?
Can I return a watch that has been sourced for me?
What if you can’t find the watch I’m looking for?
I would like to source a watch for a special occasion that’s coming up. Can I do that?
What if I don’t like the watch that’s been sourced on my behalf?
Will you send me pictures of the watch you sourced before I purchase?
How long does it take to source a watch?
What is sourcing?
Are there any additional fees associated with having a watch sourced?
Is there a deposit required to make a sourcing request?
Is the price for the sourced watch negotiable or open to offers?
What information do I need to start a sourcing request?
What does the sourcing process look like?
Do I have to be prequalified to bid on an auction?
What is active bidding?
What is a buyer’s premium?
Does Bezel charge a buyer’s premium?
What is an estimate?
What is a maximum bid?
How do I get notified of current auctions?
How do I follow an auction?
How do I get notified of upcoming auctions?
Why is my credit card being charged $750 to bid?
Will I get notified if I get outbid?
Why did the time of an auction get extended in the last two minutes?
How do I increase my bid?
Can I cancel my bid after it’s placed?
What happens if I go to checkout on a watch I won at auction and my payment fails?
What are the fees associated with bidding and winning an auction?
What if I win an auction and no longer want the watch I won?
What price do auctions start at?
How do I auction my watch?
Does the watch I won at auction go through Bezel’s authentication?
I just won an auction, now what?
I just won an auction, when is my payment due?
I lost an auction, now what?
Can I return a watch that I purchased at auction?
Is my watch eligible for auction?
My watch was sold at auction, when will I get paid?
How do purchase requests work?
How do I make a purchase request?
I received a notification of a purchase request for a model that I have listed for sale. How do I respond to the request?
I have a watch that’s not currently listed for sale but matches an open purchase request. How do I submit it for review by the buyer?
How do I see the current open purchase requests?
I just accepted the seller’s submission to my purchase request, now what?
Are sellers obligated to respond to purchase requests?
Why do I have to input a credit card to make a purchase request?
How much is the temporary purchase request hold?
When is the temporary purchase request hold removed from my credit card?
Can I specify the condition and year of the watch I’m looking for?
Can I counteroffer a purchase request?
Do purchase requests expire?
How long does it take for the temporary purchase request hold to be removed from my credit card?
If my purchase request expired, can I resubmit it?
What happens if I don’t pay after I accept a purchase request?
Can I change my purchase request once I submit it?
How many purchase requests am I allowed to make?
Can I submit multiple purchase requests for the same model?
What happens if I accept a purchase request from a seller but I no longer want the watch?
Once I’ve accepted a purchase request, how long do I have to check out?
Are purchase requests binding?
How is a purchase request different from making an offer?
Do watches that are purchased through purchase requests undergo authentication?
Can I cancel a purchase request before expiration?
What is a purchase request?
What if I can’t find the model I want to make a purchase request for?
Where can I see my past purchase requests?
How long does a buyer have to review a pre-owned example?
I submitted a purchase request for a pre-owned watch but I received a response from a seller for an unworn example. Why is that?