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Frequently Asked Questions
What payment options do you accept?
How much does it cost to authenticate my order?
I placed an order, but didn't receive a confirmation email.
Are there fees associated with purchasing a watch on Bezel?
Can I cancel my order?
Can I change my shipping address after my order has been placed?
What if I believe the watch is inauthentic but Bezel does not?
I received my order but it's in a different condition than expected. What do I do?
I never received my order. What do I do?
How much does shipping cost?
My order was canceled. Can I still buy the item?
Why was my order canceled?
Where can I find my pending orders?
When do I pay for the order?
When will I receive my order?
How do I know my watch wasn't stolen or lost?
What's the best way to pack and ship my watch to Bezel for authentication?
Why do I have to input a credit card when I choose wire as my payment method?
What happens if I don’t wire the funds for the watch I ordered?
When is the wire hold removed from my credit card?
How much is the wire hold?
Do you offer returns?
What does the return process look like?
How long do I have to start a return?
Are there fees associated with returning the watch I purchased?
What is the hang tag that’s attached to my watch and does it need to stay on for the return to be eligible?
What items are not eligible for return?
I made my purchase using Bezel Credit, how does the refund work?
When will I receive the refund after the return has been processed?
I made my purchase using Affirm or Klarna, how does the refund work?
Is my watch eligible for a refund?
What is my Seller Fee?
What if I am exempt from sales tax?
Does Bezel own inventory and sell watches itself?
Does Bezel collect sales tax?
Why was my Seller Account suspended?
It has been a while and I haven't received my deposit, what is going on?
How do I cash out from my Bezel account?
I accidentally sent items unrelated to my order. Can I get them back?
When do sellers get paid?
Can a buyer’s experience affect my seller standing with Bezel?
How can I decrease my commission fees?
What if my items are found to be fake?
What happens if an issue is discovered?
Can I cancel my sale?
How does Bezel evaluate sellers?
I accepted an offer, but the order did not go through. What happened?
Why list on Bezel vs other platforms?
What happens if I don't ship in time?
Do sellers pay for shipping?
How long does the verification process take?
Why am I supposed to ship my watch to Bezel?
How do I ship the items I've sold?
How do I get my prepaid shipping label?
My items just sold. What do I do next?
How do I sell on Bezel?
How do I make an offer?
Are all watches listed on Bezel open to offers?
Are offers binding?
Do offers expire?
How many offers am I allowed to make?
The seller just accepted my offer, now what?
I made an offer and it was declined by the seller. Can I make another offer?
Are sellers obligated to respond to offers?
If my offer expired, can I resubmit an offer?
Where can I see my past offers?
Can I make a lower counter offer on the same watch?
What happens if my offer was accepted by the seller but I no longer want the watch?
What happens if I don’t pay after my offer has been accepted?
Once my offer has been accepted, how long do I have to checkout?
I received an offer on my watch, now what?
Why do I have to input a credit card to make an offer?
How much is the temporary offer hold?
When is the temporary offer hold removed from my credit card?
How long does it take for the temporary offer hold to be removed from my credit card?
What does the trade-in process look like?
Can I trade for another watch on the platform?
How long does it take to receive a trade-in quote?
Are trade-in quotes negotiable?
How long do I have to accept the trade-in offer?
How long do I have to send the watch into Bezel’s office once I agree to the trade-in offer?
Do I need to pay for shipping to Bezel’s office?
Is my watch insured while in transit to Bezel’s office?
Is the trade-in offer subject to adjustment once Bezel receives the watch for inspection?
What happens if I don’t agree with the quote adjustment?
What if I don’t want to trade-in my watch after I’ve already sent it to Bezel for inspection?
How do I get paid out for my trade-in?
Can I trade for cash?
Can I return a watch that has been sourced for me?
What if you can’t find the watch I’m looking for?
I would like to source a watch for a special occasion that’s coming up. Can I do that?
What if I don’t like the watch that’s been sourced on my behalf?
Will you send me pictures of the watch you sourced before I purchase?
How long does it take to source a watch?
What is sourcing?
Are there any additional fees associated with having a watch sourced?
Is there a deposit required to make a sourcing request?
Is the price for the sourced watch negotiable or open to offers?
What information do I need to start a sourcing request?
What does the sourcing process look like?
Do I have to be prequalified to bid on an auction?
How long do auctions last?
What is active bidding?
What is a buyer’s premium?
Does Bezel charge a buyer’s premium?
What is an estimate?
What is a maximum bid?
How do I get notified of current auctions?
When do auctions go live?
How do I follow an auction?
How do I get notified of upcoming auctions?
Why is my credit card being charged $500 to bid?
Will I get notified if I get outbid?
Why did the time of an auction get extended in the last two minutes?
How do I increase my bid?
Can I cancel my bid after it’s placed?
What happens if I go to checkout on a watch I won at auction and my payment fails?
What are the fees associated with bidding and winning an auction?
What if I win an auction and no longer want the watch I won?
What price do auctions start at?
How do I auction my watch?
Does the watch I won at auction go through Bezel’s authentication?
I just won an auction, now what?
I just won an auction, when is my payment due?
I lost an auction, now what?
Can I return a watch that I purchased at auction?
Is my watch eligible for auction?